Frequently Asked Questions (FAQ)

Here are many of the most asked questions along with answers.

Do 100% of your proceeds go toward helping authors and artists?

Yes, after production and shipping expenses have been recovered.

What’s your return policy?

Grim Oak Shield allows returns if the book is damaged in transit. Use the Contact page to notify us of the damage and we will work to get you a new copy.

Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries. Shipping to foreign countries can be expensive but Grim Oak Shield charges what our shipping carrier charges us.

Do you have customer service?

Of course! At least we like to think so! Use the email address or form on the Contact page or reach us on social media and we will respond within 24 hours.